![](https://speakusaenglish.com/cms/pluginfile.php/960/course/overviewfiles/phonecall.jpg)
It's important to be able to create a good image of yourself and your
company - using only your voice! You need to answer calls, take
messages, and be very clear, polite and organized. If you have these
skills, you will leave a good impression on your customers, colleagues
and boss.